PASSES & ORDER INFO

• 18 + Over.
• You must present a valid, legal, physical government-issued photo ID.
• Event will take place rain or shine.
• Lineup and set times are subject to change without notice.
• No ins/outs (excluding campers & ADA)
• An event pass is required to enter event property.
• An event pass is a single RFID wristband worn both days.
• Wristband registration required via the Head Trip mobile app.
• Wristbands are non-transferable once applied.
• Wristbands can not be shared.
• Wristbands are void if tampered with or removed.
• Do not subject your wristband to fire, cutting, excessive twisting, pulling, stretching or customization.
• Wristbands not affected by showering, swimming or airport screenings.
• Do not put your wristband on until you are on your way to the festival and have registered.
• Please visit our Accessibility / ADA Page for Accessibility Information.

• 8 pass limit per order, household or customer account.
• Orders over the limit in any combination of orders and/or passes are subject to cancellation at any time without notice.
• All sales are final. No refunds, exchanges or cancellations.
• Prices subject to change.
• Do not buy passes from any unauthorized third parties or scalpers. We don’t service, authenticate or support passes purchased from any unauthorized third parties and do not assist in any such transactions.
• Minimum browser requirements to place an order. Make sure you’re up to date here.
• Please read the event pass terms you are agreeing to when obtaining passes.
• Information on this page may be updated/changed at any time and without notice.

Our main ticketing platform is powered by AXS.

• Axs Order Support
• For help or questions about your order, please contact AXS order support:
• https://support.axs.com/
• Hours: Mon - Fri 8am-10pm & Sat & Sun 12pm-10pm CST
• Live Chat available!
• 855-307-1984
• Create / Manage / Login to AXS Fanaccount
• Visit 100X Hospitality for hotel, shuttles & elevated experiences.

Put just $99 down at time of checkout, then divide your remaining balance over equal monthly payments through mid July.

• Payment Plans are available for all orders over $100 while supplies last.
• PayPal payment method not available for Payment Plan.
• Only a $20 flat fee for Payment Plan. No added interest!
• You may pay in full if you do not want to use the payment plan.
• You must select the payment plan during the checkout process. If you miss this, you'll be charged in full. There will be no account adjustments.
• Exact payment amounts may vary by a few cents due to rounding, but the total due will not exceed order total.
• Payments are automated and may take up to 72 hours to process.
  • Please wait for your payment to process. If you make a manual payment during this time, the automatic payment may still process, resulting in a double charge.
• No refunds, cancellations or exchanges.
• Defaulting on your payment plan will result in order cancellation and a $50 default fee per pass.

Please Note: Your order will not be eligible for upgrade or resale until it has been paid in full. (pending availability)

• If your payment is declined, you will have a 10-day grace period to pay.
• If payment is not received by the 10th day after the initial charge is due, your order may be canceled at any time, even if later scheduled payments are successfully completed.
• Defaulting on payments will result in cancellation of your order and a $50 restocking fee per pass.
• No exceptions. It is your responsibility to manage your payment plan and to check your credit card and bank statements for charges.
• Log into your FanAccount to view & manage your payment plan

Need a little more time to pay for your passes? Choose Klarna or Paypal Buy Now Pay Later at checkout to explore payment schedules & pay for your order over time.

Klarna Payment Plan

• Easy autopay payment schedules to choose from
• Split your purchase into installments and pay over time
• Available now

What Is Klarna?

Klarna provides flexible online payment options for ticket purchasers through Klarna Financing. Payment plans allow you to purchase your ticket now, and pay for it over time. Learn more at Klarna.com.

If you meet the requirements below and your cart’s eligible, you can select Klarna at checkout. To sign up, you’ll need:

• A U.S.-issued debit or credit card,
• To be 18 years of age or over,
• A SMS-capable phone number and
• A U.S. residential address.

You can opt to pay with Klarna by following these steps:

1. Add item(s) to your cart and head to the checkout. Only the total purchase amounts that qualify will be offered the option to pay using Klarna.
2. View and select your preferred Klarna payment option.
3. Select Klarna at the checkout to pay for your purchase.
4. You can manage your orders and payments in the Klarna app.

What Is Paypal Buy Now Pay Later?

Paypal Buy Now Pay Later is an excellent option if you want to make the order more affordable by paying it off over time. Get what you want and break the payments up over weeks or even months. Learn More at Paypal Buy Now Pay Later.

To sign up you’ll need a Paypal Account set up with:

• A debit, credit card or a bank account
• To be 18 years of age or over
• First and Last name and Address
• An email address and Phone Number

• It is your responsibility to make sure you have a valid shipping address on file for your order(s).
• You may add, update, or change this in your Head Trip FanAccount after your purchase is complete until the “update shipping address” deadline.
• You must do this for each individual order you place.
• For help with your order/account, please contact AXS order support:
  https://support.axs.com/
  Hours: Mon-Fri 8am–10pm CST
  Sat & Sun 12pm–10pm CST
  Live Chat available!
• Click here to login to your Head Trip FanAccount.

• $10 fee for domestic or international shipping added to each order placed after 5/19/26
• Shipping is via UPS Mail Innovations.
• You must select shipping for each item, however all shipped items will be shipped together for one fee (per order).
• Your shipping address will default to your billing address.
• You may change this in your AXS account after your purchase is complete until the shipping address deadline.
• The last day to update your Head Trip shipping address is 9/2/2026
• A tracking number will be emailed to you when your order is packed.
• Please also check your spam/junk folder.
• Your patience is appreciated as it will take up to four weeks to complete shipping.
• Your FANACCOUNT may show "shipped" on your order, however your order is only actually shipped once you have been sent the shipping notification email with your tracking code.
• Head Trip is not responsible for failed / blocked / mis-delivered / bounced email delivery.
• Orders placed separately are shipped separately.
• Shipping is currently anticipated to begin within the early to mid-September timeframe.
• The last day to place a domestic order and have it shipped: is 9/30/2026
• Domestic orders placed after must be picked up at our offsite Will Call/Box office.
• If you have not received your order by 10/7/2026 please reach out to AXS order support to have your order set for Will Call pick up.

INTERNATIONAL TRAVELERS

• The last day to place an international order and have it shipped is 9/16/2026
• All international orders placed after must be picked up at our offsite Will Call/Box office.
• We recommend international travelers choose the Will Call option if you intend to travel prior to
• 9/27/2026 to better ensure you don’t miss delivery.
• International orders that select domestic shipping will get stuck and may end up having to pick up at Will Call.
• Make sure you select your shipping country and choose International Shipping.
• International customers must enter a valid shipping address. Please double-check and provide your shipping information exactly as required (full name, street, apartment/suite, city, postal code, country). Orders with incorrect or incomplete addresses cannot be shipped unless corrected and will be switched to Will Call pickup.

• DO NOT ORDER FOR OTHER PEOPLE if you may not be able to pick up at the Will Call/Box office yourself.
• Orders will not be re-shipped under any circumstances.
• Orders unable to be delivered under any circumstances (lost/stolen/errors/forgot/dog scared the postman away/wrong address, etc.) must be picked up at our offsite Will Call/Box office.
• *Item replacement fees may apply
• Orders assigned/changed/ending up at our Will Call/Box office must be picked up by the original purchaser (the name on the account).
• Please keep that in mind when ordering.
• No name changes allowed.
• No alternative box office pick ups allowed.
• No exceptions.
• Location/hours details to be posted closer to festival dates.
• Shipping/Delivery fees for undelivered orders via the mail or for orders that are delivered/lost/stolen/set to Will Call will not be refunded.
• Shipments “Returned to Sender” may choose a one-time reshipment offer for a fee of $10 up until our shipment cut off.
• Shipment must have been received back by sender before request can be considered.
• Exceptions may apply.
• Absolutely no name changes allowed.
• No guarantee of reshipment. Be ready to go to Will Call just in case.
• For Hotel Package guests, your order will be shipped as outlined above.

Check back closer to event dates for location, hours and rules.

• Valid physical legal government-issued photo ID of order account holder & order number are required for pick-up at Will Call.
• Absolutely no name changes or alternate Will Call pick-ups will be allowed. No Exceptions.
• Only credit cards, debit cards, and mobile payment methods (including Apple Pay and Google Pay) will be accepted at the Box Office.